Further Information

Hotel transfer times

The transfer time from the airport to your hotel is approximately one hour from Verona, two hours from Milan Bergamo and three hours from Milan Malpensa.

Combining hotel transfers

We sometimes need to combine transfers to and from your hotel. We always try to keep any wait to a minimum, but you may be asked to wait at the airport for up to an hour, while other incoming flights arrive, before the transfer to your hotel. Similarly, we may need to transfer you back to the airport up to three hours before your flight home departs.

European closing times

Shops in Europe will generally close from early afternoon on Christmas Eve until 27th December. Included tours and excursions have been chosen for their scenic or historic value.

Special requirements

If you have notified us of any special requirements, please check that they have been noted and acknowledged. This is especially important with any dietary needs you may have.

Disabled access

The majority of our tours involve a certain amount of walking, including a short walk from the coach stop to the town, attraction or venue you're visiting. If you are bringing a wheelchair, please let us know at the time of booking so that appropriate arrangements can be made.

Entrance fees

Since some attractions visited offer free admission to visitors at certain times of year, we do not include entrance fees. These will be payable locally where applicable. This applies to excursions that are included in the price of your holiday and to excursions booked as optional extras.

Italian hotel room tax

Some regions of Italy have introduced a room tax of between 1 € and 3 € per person per night, payable directly by the guest to the hotel on check-out. You will be advised by your Tour Manager in resort if a particular hotel is implementing this charge.

Itinerary changes

Occasionally, for operational reasons, we may have to change the order of the excursions on your holiday. The final day-by-day itinerary will be confirmed on your Final Travel Documents, which you will receive approximately three weeks prior to your departure.

Foreign Office travel advice

Visit www.gov.uk/foreign-travel-advice to find out the latest Foreign And Commonwealth Office travel advice for your holiday destination, as well as information about passports and visas.