Further Information

Hotel transfer times

The transfer time from the airport to the port to board MS Hemera is 45 minutes.

Combining hotel transfers

We sometimes need to combine transfers to and from your hotel. We always try to keep any wait to a minimum, but you may be asked to wait at the airport for up to an hour, while other incoming flights arrive, before the transfer to your hotel. Similarly, we may need to transfer you back to the airport up to three hours before your flight home departs.

Special requirements

If you have notified us of any special requirements, please check that they have been noted and acknowledged. This is especially important with any dietary needs you may have.

Disabled access

The majority of our tours involve a certain amount of walking, including a short walk from the coach stop to the town, attraction or venue you're visiting. If you are bringing a wheelchair, please let us know at the time of booking so that appropriate arrangements can be made.

Itinerary changes

At the captain's discretion, it may be necessary to alter the order of the itinerary on your holiday.

Changes to your hotels

Should circumstances require, we reserve the right to accommodate you in alternative hotels, of a similar standard, nearby. Full details of your hotels will be sent with your Final Travel Documents.

Foreign Office Travel Advice

Visit www.gov.uk/foreign-travel-advice to find out the latest Foreign And Commonwealth Office travel advice for your holiday destination, as well as information about passports and visas.

Life on board

Please note: The MS Hemera offers simple cruising and passengers should be aware that the emphasis aboard is on enjoying stunning surroundings in the company of a few like-minded, newfound friends. Do not expect a full range of modern comforts, but instead enjoy the chance to be ‘Wi-Fi-free’ while aboard. At the captain’s discretion it may be necessary to alter the order of the itinerary on your holiday. Passages will always be made under motor engine.

Travelling to Europe after Brexit

New rules apply when travelling to European Union countries and Iceland, Liechtenstein, Norway and Switzerland. The following are useful guidelines which will help you prepare for your next adventure. Note that these new rules do NOT apply when travelling within the United Kingdom or to the Channel Islands, the Isle of Man or the Republic of Ireland. You do require government issued ID when travelling by air though. Passport - British passport holders need to have at least six months validity left on their passport and it needs to be less than ten years old; passports which have a longer validity than ten years are not valid for travel once the tenth anniversary of issue has passed. These rules do not apply to travel to Ireland where you can continue to use your passport as long as it’s valid for the length of your stay. Visa - If you’re a tourist, you do not need a visa for short trips to most EU countries, Iceland, Liechtenstein, Norway and Switzerland. You’ll be able to stay for up to 90 days in any rolling 180-day period. Different rules will apply to Bulgaria, Croatia, Cyprus and Romania; if you visit these countries, visits to other EU countries will not count towards the 90-day total. Travel to Ireland will not change and stays there will not count towards the 90-day total. European Travel Information & Authorisation System (ETIAS) - Towards the end of 2022, it is likely that non EU citizens will be required to apply online for an authorisation to visit most European countries. The current details suggest there will be a charge of €7 per person and the authorisation will be valid for all trips made to the EU in a three year period from issue. We will advise you of confirmed details prior to your tour’s departure. Border Control - At border control, you may need to show proof of your return journey - your travel documentation issued by us will be sufficient for this. You will also need to use separate lanes from EU, EEA and Swiss citizens if manual checks are required. Healthcare Cover - You should always get appropriate travel insurance with healthcare cover before you go abroad which covers pre-existing conditions. You should understand the terms and conditions of your travel insurance and be happy with its cover for healthcare and travel disruption. Newmarket sell a comprehensive travel insurance policy. Ask our travel consultants for more information. You should also apply for a UK Global Heath Insurance Card (GHIC) which lets you get urgent state healthcare in Europe at a reduced cost or sometimes for free. Note GHIC is only valid in EU countries and not in Iceland, Liechtenstein, Norway and Switzerland. Mobile Roaming - Roaming charges have been re-introduced by some UK providers when visiting the EU, Iceland, Liechtenstein, Norway and Switzerland. Prior to travel, please do check with your phone operator for the most up to date information.

Terms and conditions

10% discount applies to specific holidays and tours only. The 'Reconnect with the World offer applies to new bookings only for 2022 and 2023 departures booked between 4th January and 28th February 2022 inclusive. The Offer does not apply to holidays with late availability pricing and excludes Ocean Cruise, River Cruise, Andre Rieu events, Lapland and Wimbledon. This offer cannot be combined or used in conjunction with any other discount, promotion or concession. When booking a holiday as described above, prices shown will automatically have the 10% applied on our website. The discount applies to the tour price (excluding extras and holiday insurance) at the time of booking. The Offer is subject to availability and may be withdrawn at any time.