Further Information

Hotel transfer times

The transfer time from the airport to your hotel is approximately fifteen minutes.

Combining hotel transfers

We sometimes need to combine transfers to and from your hotel. We always try to keep any wait to a minimum, but you may be asked to wait at the airport for up to an hour, while other incoming flights arrive, before the transfer to your hotel. Similarly, we may need to transfer you back to the airport up to three hours before your flight home departs.

Special requirements

If you have notified us of any special requirements, please check that they have been noted and acknowledged. This is especially important with any dietary needs you may have.

Disabled access

The majority of our tours involve a certain amount of walking, including a short walk from the coach stop to the town, attraction or venue you're visiting. If you are bringing a wheelchair, please let us know at the time of booking so that appropriate arrangements can be made.

Itinerary changes

Occasionally, for operational reasons, we may have to change the order of the excursions on your holiday. The final day-by-day itinerary will be confirmed on your Final Travel Documents, which you will receive approximately three weeks prior to your departure.

Changes to your hotels

Should circumstances require, we reserve the right to accommodate you in alternative hotels, of a similar standard, nearby. Full details of your hotels will be sent with your Final Travel Documents.

Seasonal hotel facilities

Please note that some hotel facilities operate on a seasonal basis, and may not always be open/available. Examples include entertainment and outdoor/indoor swimming pools.

Travelling to Europe

Rules may have changed since you last travelled to European Union countries as well as Iceland, Liechtenstein, Norway and Switzerland. The following are useful guidelines which will help you prepare for your next adventure. You do require government issued passport to travel. Names - It is very important that all passenger names are exactly as per your passport although we do not require middle names. Passport - Your passport must meet two requirements to travel to an EU country and to Switzerland, Norway, Iceland and Liechtenstein. It must be: Less than 10 years old on the day you return home (please check the "date of issue") and valid for at least 3 months after the day you return home (please check the "expiry date"). Visa - You do not need a visa for short trips to most EU countries, Iceland, Liechtenstein, Norway and Switzerland. You’ll be able to stay for up to 90 days in any rolling 180-day period. European Travel Information & Authorisation System (ETIAS) - Commencing in late 2023 or 2024, all citizens of the United Kingdom will require a ETIAS electronic form completed prior to their arrival into the EU and Schengen member countries. The cost for this travel authorisation will be €7.00 per person with exceptions for under 18’s and over 70’s. The latest information and further details can be found at www.etias.com.

Terms and conditions

15% discount applies to specific holidays and tours only. All other holidays and tours will have a 10% discount applied. This Black Friday offer applies to new bookings only booked between 13 November 2023 and 4 December 2023 inclusive. The offer does not apply to holidays with late availability pricing and excludes, Ocean Cruise, River Cruise, Andre Rieu events, Lapland and Wimbledon. This offer cannot be combined or used in conjunction with any other discount, promotion or concession. When booking a holiday as described above, prices shown will automatically have the 15% or 10% applied. The discount applies to your final holiday price (excluding holiday insurance) at the time of booking. The Offer is subject to availability and may be withdrawn at any time