COVID-19 - Latest travel advice

As you are aware, the global travel industry has been significantly impacted by the COVID-19 pandemic over the last year or so. However, we are hopeful that with international travel beginning to resume, it won’t be too long now before we are all able to take a well-deserved break away from home.

Over the past year at Inspire, we are proud of the way that we have provided full support to our customers, and continued to provide up-to-date advice, guidance and information on all their travel plans. We are proud to have been able to secure new holiday bookings for 95% of our customers who couldn’t travel due to the pandemic. 

With the world now beginning to open-up again for holidays, we are starting to have conversations with many of our customers about what destinations are now accepting holidaymakers, as well as discussing the great offers we have available for UK-based holidays with those customers who have decided to holiday closer to home in 2021.
 
At Inspire we understand the concerns of our customers who have either made a holiday booking or are looking to travel, and you have our commitment that we are on-hand should you need any assistance at any time. 
 

Your holiday

 
If you have any concerns about booking your holiday, the team at Inspire is committed to helping you secure your holiday, without the added stress of worrying what will happen should your trip no longer go ahead. We are proud of the flexible terms we have negotiated with our business partners to ensure that you will not be impacted should your holiday plans change.
 
If you are unable to travel, Inspire will protect your booking and assist with any new arrangements. The following options are open to all our customers*:
 

1. Travel Insurance 

Travel insurance is vital when booking a UK or overseas holiday. It is essential that you book travel insurance at the same time as you book your holiday. This will ensure immediate cover. We work with you and our partners to ensure the right package is provided. We also have enhanced policies which cover Covid-19 issues. Please call 0800 083 3551 and quote REF L4341 to take out a policy. This will ensure you are offered the best prices for your holiday insurance. 
 

2. Amending your travel dates

Inspire's customer care team will explore the possibility to postpone your trip to a later date and will not charge you an admin fee to make these changes. Depending on the cost of the new arrangements, you may be required to pay additional costs or be due a refund of the difference, which will be advised to you.

 

3. Amend the destination of travel

Inspire's customer care team will work with you evaluate the new destination you would prefer to travel to and explore the possibility to move your trip to accommodate this. Depending on the cost of the new arrangements, you may be required to pay additional costs or be due a refund of the difference, which will be advised to you.

 

4. Cancellation

We will review any cancellation requests in accordance with our terms and conditions. It is possible cancellation charges will apply. If this is your preferred option, we will work to limit the cancellation costs from suppliers and will not charge you an admin fee. We will also provide all necessary documentation required by your insurance company without delay to see whether you are able to recover any of these costs.
 
*Should a customer wish to cancel or change a booking that is still due to depart, normal fees apply as per our T&Cs.

 

What will happen if there is a Coronavirus outbreak at my location whilst on holiday?

 
This will depend on the advice that the local health authorities are providing locally. Follow this specific advice and then see if the Foreign and Commonwealth Office (FCO) has updated their advice. You should also speak to your healthcare provider or travel insurance company as soon as possible for further guidance.
 
Inspire's customer care team will also be on hand and will keep in contact with you to understand what advice you may have been given. We will always provide you with appropriate assistance if you are in difficulty. 
 
This will include providing any relevant information on health services, local authorities and consular assistance, in addition to in assisting you in communications and helping you to find alternative travel arrangements if possible and relevant to the situation.

 

What happens if my flights get cancelled?

We will contact you and provide you with alternative flights so that you can continue to enjoy your holiday. If there are any significant changes to your holiday, then this will be covered by our standard terms and conditions.
 

Are there any travel restrictions I should be aware of?

Some countries have entry restrictions in place for travellers who are either arriving directly from countries where there have been major coronavirus outbreaks or have visited them within the past 14 days. This is a rapidly evolving situation, so please check with the Foreign and Commonwealth Office (FCO) to check if this affects you or speak to one of our qualified advisors.
 

For the most up to date travel advice please see GOV.UK Foreign Travel Advice - https://www.gov.uk/foreign-travel-advice